Frequently Asked Questions pomp88 —
Quick Answers for You

The minimum deposit amount at pomp88 is RM 20 for most payment methods. There is no fixed maximum limit; however, for deposits above a certain amount, our system may require additional verification as a security measure. For detailed limit information by payment method, you can check the Deposit ours.

Deposits via FPX and digital wallets are typically processed instantly or within 5 minutes. Manual bank transfer deposits may take between 5 and 30 minutes depending on when the transfer is made. If your deposit has not arrived after 1 hour, save your proof of transfer (receipt screenshot) and contact our customer support with your transaction reference number for prompt assistance.

pomp88 does not charge any fees for deposits. The full amount you transfer is credited directly to your account balance with no deductions on our end. However, some banks or e-wallet providers may apply a small service fee on their side — this is beyond pomp88's control. Check with your bank or e-wallet provider for more information on any third-party charges.

Wagering requirements, or rollover, refer to the total amount you must wager before a bonus or bonus winnings can be withdrawn. For example, if you receive a RM 50 bonus with a 5x rollover requirement, you must place bets totalling RM 250 (RM 50 × 5) before the bonus funds can be withdrawn. Always check the specific rollover terms for each promotion before claiming, as rates vary by bonus type.

Generally, only one active bonus at a time is the standard limit at pomp88. You must complete the wagering requirements of your current active bonus before claiming a new one. However, certain promotions such as weekly cashback can run alongside your main bonus. Read the terms of each promotion carefully or ask our customer support team for clarification on which bonuses can be combined.

If your bonus expires before the wagering requirements are met, the remaining bonus balance will be automatically debited from your account, but your original deposit will not be affected. Wins earned from your original deposit (not from bonus funds) can still be withdrawn as normal. To avoid bonus expiry, check the validity period of each bonus you claim and plan your gaming sessions accordingly.

If you suspect your account has been accessed without authorization, immediately change your password and end all active sessions via Security Settings. Then contact pomp88 customer support right away via live chat and report the situation. Our security team will review your account activity logs and take appropriate action. Never share your login credentials with anyone, including individuals claiming to be pomp88 staff.

Try the following steps in order: (1) Fully close the app and reopen it. (2) Check your internet connection — try switching between Wi-Fi and mobile data. (3) Clear the app cache through your device settings. (4) Make sure the app is updated to the latest version — download the latest version from App page. (5) If the issue persists, try accessing via a web browser while waiting for our technical support team to resolve it. Contact our 24/7 support if the steps above do not work.

pomp88 uses 256-bit SSL encryption to protect all data transmitted between your device and our servers. Your personal and financial information is stored on secure servers protected by multi-layered firewalls and intrusion detection systems. We never sell or share your personal data with third parties for marketing purposes. For full details on how we handle your data, please read Privacy Policy ours.

Some internet service providers (ISPs) in Malaysia may block access to online gambling sites. If you cannot access pomp88 from your usual network, try switching to a mobile data connection or a different Wi-Fi network. You can also try using an alternative DNS service such as Google DNS (8.8.8.8) in your device's network settings. For further technical assistance, contact our customer support team, available 24 hours a day, 7 days a week.